Frequently Asked Questions
Everything you need to know about bringing Clay Casa into your home.
What materials are used in Clay Casa products?
Our collections are handcrafted using premium, ethically sourced terracotta, stoneware, and organic clays, finished with lead-free, food-safe glazes.
How do you ensure fragile items arrive safely?
We use custom-engineered, eco-friendly packaging designed to withstand impact. Every order is double-boxed and cushioned with biodegradable materials to ensure your ceramics arrive in perfect condition.
Are your ceramics dishwasher and microwave safe?
Most of our daily-use dinnerware is both dishwasher and microwave safe. However, we recommend hand-washing our artisanal decorative vases and items with metallic gold accents to preserve their finish.
What is your return policy for home decor?
We offer a 30-day return window for all unused items in their original packaging. If an item arrives damaged, please contact us within 48 hours for a complimentary replacement.
Do you offer international shipping?
Yes, Clay Casa ships worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout based on the weight of the ceramic goods.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.