Returns & Exchanges
At Clay Casa, we want you to love every piece of artisanal decor in your home. If your purchase isn't quite right, we offer a 30-day return policy on all standard items in their original condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return.
Prepare Your Package
Carefully pack the items in their original protective packaging to ensure these delicate pieces are not damaged during transit.
Ship It Back
Print the prepaid shipping label provided via email and drop your package off at any authorized carrier location.
Receive Your Refund
Once our studio inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing